WHAT'S THE BEST WAY TO STAY INFORMED ABOUT PRODUCTS, SPECIALS, AND EVENTS?
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WHAT SIZE SHOULD I BUY?
Please refer to the product size chart to choose the most suitable size when you choose the product. If you have any questions, you can contact us by email：email@example.com
WHAT SHOULD I DO IF I LIKE A DESIGN TO BE ON ANOTHER PRODUCT?
If you like a design to be placed on another product (e.g. not a T-Shirt but a Hoodie) pls contact us by email: firstname.lastname@example.org. We will be pleased to help you out.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Usually the order take 1-3 working days to be produced and 3-7 days to be shipped to your location. Depending on the product and your location, the shipping time might vary. If you have questions or concerns, let us know and we will work with you.
WHAT IS THE ORDER PROCESS?
During the order process, at the time the payment has been completed you will receive an email with the order number letting you know we’ve received your order and it’s on its way through the fulfillment journey. At the time of shipment when our team prints the shipping label you will receive an email with the tracking information. This email will confirm your order is on its way out our doors to arrive at yours.
HOW CAN I PAY?
We do our best to be as flexible with payment options as possible. We accept all major credit cards. If you don't have a credit card, please contact email@example.com and we'll do everything we can to work something out.
DO YOU SHIP ORDERS OUTSIDE OF THE UNITED STATES?
Yes, we can ship anywhere on Earth. Some countries are difficult to ensure a successful delivery. If you have a question please just reach out to us and let us know. Our rock-star support staff will help you out! Please contact us at firstname.lastname@example.org for help.
I JUST COMPLETED MY ORDER, BUT THERE’S THIS OTHER AWESOME THING I JUST FOUND THAT I WANT TOO!
After orders are placed they immediately go into our production/fulfillment system. Due to the nature of our fulfillment system we cannot add or combine existing orders.
YOU SHIPPED ME THE WRONG THING! MY THING WAS BROKE WHEN I RECEIVED IT! WHAT DO I DO?
Sorry about that. If we ship the wrong size or product, the carrier manhandled your package and it broke, or you received an order that wasn’t yours, then please email our rockstar Customer Service staff at email@example.com and we’ll make it right! Our Customer Service Team will send you a prepaid label to return it and we’ll dispatch a new order your way!